USTA National Tennis Center Inc.

Data Analyst and Programs Office Associate

Job Post Information* : Posted Date 4 weeks ago(3/26/2024 8:43 AM)
# of Openings
Company : Name
US-FL-Lake Nona

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.


Why Work for the USTA?


We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!


The Role

As a Data and Program Coordinator, you will play a pivotal role in collaborating with USTA National Campus Operations leadership to establish data and reporting strategies. Working closely with the Business Systems, Finance, and Operations teams, you will be responsible for obtaining and analyzing data related to various facility operations, including the USTA Pro Shop, Campus Programs and Services, Concessions, and more.

Simultaneously, you will work alongside the Business Manager to organize tennis and complementary racquet programs and events, ensuring the smooth execution of programs and providing valuable services to the tennis and racquet-playing community. This integrated role is important in driving improvements in departmental data processes and supplying to the success of tennis and racquet programs, aligning with strategic business goals.

Data Entry and Management:

  • Accurately input and update data in databases, spreadsheets, and other data repositories.
  • Regularly audit and verify data integrity to ensure accuracy and consistency.
  • Resolve discrepancies or errors in the data and take corrective actions.
  • Communicate project timelines and updates to various collaborators.
  • Coordinate, organize, and prioritize numerous tasks in a fast-paced environment at regular cadence.

Data Quality Assurance:

  • Implement and make sure data quality standards and protocols.
  • Conduct regular quality checks on datasets to identify and rectify issues promptly.
  • Collaborate with relevant collaborators to improve data quality processes.


  • Work closely with other teams, including IT, Data Analytics, Business Systems, etc., to understand data requirements and ensure data consistency.
  • Collaborate with various levels of management within the department to align on project goals and deadlines.
  • Provide support to colleagues in accessing and interpreting data across the department.


  • Support and distribute routine Tableau reports based on established schedules or as requested by the National Campus Leadership Team.
  • Assist in the development of custom reports for specific projects for National Campus Operations.

Training and Support:

  • Train new staff on data entry procedures and standard methodologies.
  • Provide ongoing support and guidance to team members regarding data-related queries and issues.


  • Be responsible for and maintain the online registration process, including data entry for registrations in Court Reserve.
  • Stay up to date with all tennis programs offered at the National Campus, providing accurate customer service and information.
  • Add new programs as needed, continuously entering program data into Court Reserve and blocking courts for each program.


Who You Are

Basic Qualifications:

  • Bachelor's degree in a relevant field (e.g., information management, business, computer science) or equivalent work experience.
  • Validated experience in data entry and data management roles.
  • Strong proficiency in data visualization tools (e.g., Tableau) and database systems.
  • Superb attention to detail and accuracy in data handling.
  • Effective communication skills and the ability to work cross-functionally in a team environment.
  • Understanding of data security and privacy standard methodologies.
  • Proficiency in Google Suite and Microsoft Office
  • Developing data models and algorithms
  • Ability to learn and adopt new tools and methods for data collection and reporting

Preferred Qualifications:

  • Experience with Events, Operational or Financial Data Management at an enterprise level.
  • Knowledge of basic programming languages (e.g., SQL) is a plus.
  • Experience with data cleaning and transformation processes.
  • Previous experience in a similar industry or domain is advantageous.
  • Excellent guest service skills
  • Project a professional company image through phone and in-person interaction.
  • This position is designated as "on-site" and requires the employee to be at the office site to complete the required tasks associated with the position.
  • The position is considered non-exempt


What We Offer

The expected range for the base salary for this position is $35,000 to $40,000/yr. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job

At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!


  • Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings
  • Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess
  • Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement.
  • Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits
  • Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law



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