Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

Responsible for developing and managing key digital community initiatives, including the coach job board, discussion forums, webinars, coach developer office hours, and collaboration with social media to enhance engagement on social community pages. The ideal candidate is a digitally savvy advocate for coaches, possesses strong organizational and communication skills, and has a proven track record of building successful online communities

Coach Job Board Management:

• Oversee the daily operations of the USTA Coaching Job Board, ensuring its functionality and user-friendliness.
• In collaboration with Sr. Director of Tennis Industry Outreach & Engagement, develop and implement strategies for facility and Section adoption and usage of job board.
• Develop and implement strategies to attract both job seekers and employers to the platform.
• Monitor job postings for accuracy and relevance, and ensure compliance with USTA standards.
• Provide timely and effective support to users regarding job board inquiries and issues.
• Analyze job board data to identify trends and opportunities for improvement.
• Collaborate with digital team members on required updates and issues.

Community Discussion Board Management:

• Manage and moderate the USTA Coaching online discussion board, fostering a positive and engaging environment.
• Encourage active participation and facilitate meaningful discussions among coaches.
• Develop and implement content strategies to stimulate conversation and knowledge sharing.
• Monitor discussions for inappropriate content and ensure adherence to community guidelines.
• Respond to inquiries and provide timely support to forum users.

Webinar Development and Management:

• In collaboration with the Education department, plan, develop, and execute engaging and informative webinars for USTA coaches.
• Identify relevant topics and secure expert speakers for webinars.
• Manage webinar logistics, including scheduling, promotion, and technical setup.
• Moderate webinars and facilitate Q&A sessions.
• Analyze webinar data to track attendance and engagement, and make recommendations for improvement.

Social Media Collaboration:

• Collaborate with the USTA Social Media team to develop and implement strategies for engaging coaches on social community pages.
• Provide content and insights related to the digital coach community to enhance social media presence.
• Monitor social media conversations and respond to inquiries and comments.
• Analyze social media metrics to track engagement and identify opportunities for growth.

Digital Community Development and Engagement:

• Develop and implement strategies to grow and engage the USTA Coaching digital community.
• Utilize various digital platforms and tools to enhance community engagement.
• Analyze community data to identify trends and opportunities for improvement.
• Stay up-to-date on industry trends and best practices in digital community management.

Who You Are

• Experience in digital marketing, communications, marketing, education, or a related field.
• Minimum of 3-5 years of experience
• Proven track record of building and engaging online communities.
• Strong understanding of social media platforms and best practices.
• Experience with webinar platforms and online meeting tools.
• Excellent communication, interpersonal, and organizational skills.
• Ability to work independently and as part of a team.
• Passion for tennis and a commitment to supporting coaches.  
• Strong team player, Cross-functional management, strong partnership skills, and experience working with various functional teams/stakeholders in a matrix environment
• This position is designated as "hybrid/flex" and may allow for both remote and on-site work. Any such position must meet the current USTA hybrid/flex requirements as updated from time to time. Please consult HR for the most current policy.

What We Offer

• At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
• Flexibility: Our Hybrid with Flexibility approach combines a balance of remote working with in-office collaboration to spark teamwork and creativity.
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $55,000 - $68,000. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.